How To Videos
How to Avoid a Service Call
A list of common problems below can be remedied quite easily without a service call. This is one of the most common mistakes people make. Tiny spiders will nest in there and it will require a service call if you are not able to relight it (see appropriate How to Video below). The pilot does produce some heat as it does in your furnace. Do not shut off the standing pilot light in gas fireplaces unless it has electronic ignition. If you would like to download a Service Agreement to fax or email to us, please download it here.